Shipping + Returns
Shipping:
+ All orders will ship with a tracking number which is emailed to you once your shipping label is created. If you did not receive a tracking email please check your email address is correct on the original order.
+ We typically ship via Correos for national orders and SEUR for international orders. International orders may differ due to the original shipping company agreements with other providers depending on your country.
+ Please note that incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.
+ We are not responsible for any lost or damaged items. Please let us know if any of these happen.
+ We do our best to get orders out as quickly as we can, but please note that delays are possible. We typically ship out orders in batches 2-3 times a week.
+ If you have multiple orders during our shipping period we will do our best to ship them together and refund any overages.
Local in-store pickup: If you would like to pickup your order in-store, please select Local pickup at checkout. We will email you when your order is ready for pickup with directions and instructions. THIS OPTION IS FOR LOCAL PICK UP ONLY. WE WILL NOT SHIP YOUR ORDER IF YOU SELECT THIS OPTION.
Return Policies:
+ Clothing/shoes - we accept returns on clothing/shoes for STORE CREDIT only. You have 14 days after arrival for items that are unworn, unwashed, unaltered with tags still attached to return. The customer will be responsible for shipping the item(s) back to us. Your return will be processed as soon as it arrives back to us. You will receive an email with a coupon code for your store credit ( valid for 6 consecutive months). Make sure to save this email with your code. Please note original shipping and return shipping are not reimbursed.
+ Jewelry/accessories/beauty - we do NOT accept any returns for jewelry, accessories or any beauty product unless it has arrived damaged or in bad conditions. Please email us right away with photos of the damaged item to process it accordingly.
+ Home decor - we do not accept returns for home decor. We are a small shop and won't accept returns on home decor simply for "a change of mind". Please email us at customerlove@musionstore.com if there are any questions regarding items and we can discuss how to proceed.
Exchanges: at this time we cannot offer exchanges due to items being sold out or having just a few items in stock.