Terms + Conditions

Warranty

Musion Store do not provide warranties of any kind on any of its products. Some of our items are handmade by artisans and may have slight variations of flaws and/or imperfections as the materials used can vary in colour. 

These flaws/imperfections makes every piece unique to its kind and no piece will ever be identically.

Purchases

All orders that are placed through our online store is an offer by you to state you are purchasing the particular item in accordance with our terms and conditions. 

We reserve the right to accept or reject an order you make using our Website for any reason. Please select the items carefully. While every effort has been made to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction. Furthermore, we reserve the right to cancel your order and provide a refund should any of our manufacturers advise us they are unable to supply a particular item.

Prices, VAT and taxes 

All prices on our Website are listed in Euros and they include VAT/IVA (where applicable).

By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Euros for all orders. 

We reserve the right to change the prices of our Goods at any time without notice to you.

Repairs, refunds and replacements 

If the Goods are damaged or not of acceptable quality, you may have rights.

If there is a major problem with the Goods, a refund or a replacement may be available (where applicable).

If there is a minor problem with your Goods we may repair the Goods instead of offering you a replacement, store credit or a refund.

Unless we are required to do so, you will be responsible for the costs of returning the Goods to us.

Please notify us of any damaged Goods within 24hours of possession by email at customerlove@musionstore.com.

Product care 

If you have damaged the Goods yourself, or you have failed to take proper care of the Goods we may not be able to provide you with a repair, refund or replacement.  We advise to read our care instructions on our product page for our recommendations prior to purchasing our products.

Change or Cancellation of Orders

As we process your orders immediately for prompt delivery, we regret that cancellation or change to your order may not be possible unless we receive your request by phone or email within 24 hours placing your original order. No cancellation or change of orders will be accepted once your order has been dispatched.

Out of Stock Items

We will email you immediately in the unforeseen event that you have purchased an item that is out of stock or unavailable.
We will discuss with you your options for choosing an alternative item or where possible putting an order in for the original item. If you choose to put in an order for the original item we will give you an estimated time for filling the order.
If neither of these options suit, we will also allow you to cancel your order with a full refund given.